FAQs

FAQs – Frequently Asked Questions at Cole Buxton

Welcome to our FAQ page where we address some of the most common queries our customers have about Cole Buxton clothing, ordering processes, shipping, and more. If your question isn’t answered here, please feel free to contact our customer service team for personalized assistance: https://cole-buxton.com/

Product Information

Q: Where are Cole Buxton clothes made? A: All Cole Buxton clothes are designed and crafted in the UK. We pride ourselves on our commitment to British craftsmanship and quality.

Q: What materials do you use in your clothing? A: We use a variety of high-quality materials including organic cotton, ethically sourced wool, and technically advanced fabrics that ensure comfort, durability, and functionality. Each product page on our website provides specific material details.

Q: How do I choose the right size? A: You can refer to our sizing guide available on each product page. Our garments are designed to fit true to size, taking into consideration slight variances for athletic cuts and relaxed styles.

Ordering and Payment

Q: How can I place an order? A: Simply select the items you wish to purchase, add them to your basket, and follow the checkout process. We accept various payment methods, including major credit cards and PayPal.

Q: Is it safe to use my credit card on your website? A: Absolutely. Our website uses SSL encryption technology to protect your personal and payment information. Your security is our top priority.

Shipping and Delivery

Q: Do you offer international shipping? A: Yes, Cole Buxton ships globally. Shipping costs and delivery times vary depending on the destination. Please visit our Shipping Information page for detailed information.

Q: How can I track my order? A: Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your parcel’s journey.

Returns and Exchanges

Q: What is your return policy? A: We accept returns within 30 days of purchase for most items in new condition. For more details, please check our Returns & Exchanges policy on our website.

Q: How do I make an exchange? A: To exchange an item, please return the original item for a refund and place a new order for the item you want.

Additional Support

Q: How can I contact customer service? A: You can reach our customer service team via email at support@cole-buxton.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.

Q: Where can I find updates on new releases and special offers? A: To stay updated, subscribe to our newsletter and follow us on our social media channels. This way, you’ll never miss out on our latest collections and exclusive promotions.

We hope these FAQs have helped answer your questions. For any further information, don’t hesitate to contact us. We’re here to ensure you have the best possible experience with Cole Buxton.