Refund and Returns Policy

Refund and Returns Policy for Cole Buxton

At Cole Buxton, we aim to ensure that all of our customers are completely satisfied with their purchases. We understand that sometimes a product may not be exactly what you expected, so we have put in place a straightforward returns and refunds policy to make your shopping experience stress-free: https://cole-buxton.com/

Returns

1. Return Period: You have 30 days from the date of delivery to return an item. Items returned must be in the same condition in which they were received, unworn and with original tags attached.

2. Non-Returnable Items: Please note that certain items such as sale items, underwear, and custom-made products are non-returnable unless defective.

3. Return Process:

  • To initiate a return, please contact our customer service team at support@cole-buxton.com with your order number and the reason for the return.
  • We will provide you with instructions on how to send back the items. Customers are responsible for the return shipping costs unless the item is defective or an incorrect item was received.

Exchanges

Due to our fast-moving stock, we cannot guarantee direct exchanges. To exchange an item, please return the original item for a full refund and then place a new order for the item you want.

Refunds

1. Refund Timing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days (typically within 5 to 10 business days).

2. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@cole-buxton.com.

Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or an incorrect item was shipped. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Additional Information

If you received a defective or damaged product, please notify us immediately for assistance.

We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value. We cannot guarantee that we will receive your returned item otherwise.

Contact Us

For more information about our returns and refunds policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@cole-buxton.com or by mail using the details provided below:

United Kingdom, London

Thank you for shopping at Cole Buxton. We hope to continue providing you with quality products and excellent customer service.